At Chelsea Lane, we want you to love your purchase! If you are unhappy for any reason, you may return your purchase for an exchange or refund – the choice is yours! Here are our instructions to do so:
All returns must be delivered within 30 days of the purchase to the following address:
Chelsea Lane - Returns 125 E Tahquitz Canyon Way Suite 208 Palm Springs, CA 92262 760-278-1278
Refunds, less all shipping costs, will be issued within 7-10 business days from the date the return in delivered to us
Include your packing slip or a note in the package with the reason for your return, your name and order id
We ask that you, as the buyer, cover all return postage and keep a record of the tracking number
If there is an error in the listing or the product received is defective/damaged, please contact us immediately so we can resolve the issue.
Please be sure the returned item and its packaging is in the same condition as received (tags attached , folded neatly and not inside out, clean, unworn, not torn/ripped) Also, items that have manufacturer’s packaging need to be in the original packaging in the same condition as received - not cut, torn or destroyed. If the item is not in the same condition as you received it, please DO NOT return it.
Please include a hand written note that specifies which item, size and color you would like in exchange. Your replacement will be shipped within 3-5 business days unless otherwise notified. You will not receive an email notification but you may contact us at any time with the tracking number and order id to request an update. We do ask that you pay for safe shipping of the item back to us. We will not charge you to ship out a domestic exchange. Unfortunately, we will need to ask that you cover shipping if this is an international exchange. If you need to exchange the item a second time, we will request that the buyer cover postage. If you return an exchanged item, keep in mind that all postage costs paid by us are deducted from the refund.