Processing and Shipping Times
Order are generally shipped within two business days of being placed. UPS and USPS provide estimated shipping times. Please note that these are not guaranteed. If you have an important deadline please email us or call. During peak periods (i.e. holidays) estimated processing and transit times are often longer than estimated.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying. These charges are normally collected by the delivering freight or shipping company or when you pick the item up - do not confuse them for additional shipping charges.
If you need an order sent faster, please email us at firstname.lastname@example.org to arrange it or you can choose a paid service in checkout that will get it there faster for you.
For International Orders, Hawaii and Alaska (i.e If the shipping address is OUTSIDE OF THE USA or in Alaska or Hawaii), use Calculated Shipping Rates below.
Calculated Shipping Rates
Chelsea Lane offers various calculated shipping rates based on the weight of the item.
Indirect and Direct Signature requirements
Signature requirements apply to domestic US shipments ONLY
Orders $70 to $299.99 require an indirect signature.
This means that if the first delivery attempt is unsuccessful a note will be left at the address given under "Ship To". This note has the option for the customer to sign and the package will be left where specified by customer on the next delivery attempt.
Orders $300 and more require a direct signature.
A direct signature is obtained when the package is delivered to the shipping address and a signature is given to the delivery person. The signature cannot be left on a note, delivery notice, or any other method. It must be in person.
If after the third delivery attempt the necessary signature type has not been obtained, the package will be returned to Chelsea Lane. In the event a package is returned due to lack of signature, the purchase amount will be refunded, minus the cost for shipping even if order was eligible for free shipping. The shipping cost includes from Chelsea Lane to the shipping address and from the shipping address back to Chelsea Lane
Order subtotal = $100
Shipping cost = $10 one way (so x 2 for shipping TO you and BACK to us)
Total refund = $80